InnSight Hotel "People -Trak could write a book on superior customer service!"
Being in the Hospitality Industry, I have very high expectations of what superior customer service is. Not only do we expect our associates to provide superior customer service to the guests, we expect to receive that as well from all of our business partners. In my opinion, People-Trak could write a book on superior customer service. I have one designated support rep, which is my direct contact whenever I have questions about how to perform a function within People-Trak. This person has become an expert on how InnSight uses People-Trak. In today's market place, being able to call one number, and get the same rep every time, who knows everything about how you use the system, and truly is a partner in business is PRICELESS. Imagine what a time saver it is to never feel like a "new" customer every time you call a massive support center and get a new rep every time.
How do I measure People-Trak's success with our company? Through this simple summary: In 2003 InnSight began using People-Trak with only 1 user, 5 hotels, and 150 employees. Now, in 2008, InnSight has over 40 users, 12 hotels, and nearly 400 employees and never once has People-Trak not been able to meet our demands/needs with our growth.
Five years ago People-Trak was the first purchase I made for InnSight Hotel Management Group's Human Resources Department, and looking back, I would say it has also been the BEST purchase I have made for the department.
Julie Serres, PHR
Human Resources Manager
InnSight Hotel Management Group
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