SUPPORT SERVICES
|
| People-Trak
offers you a variety of support services bundled in our "technical support" program. All
of our services are centered on the philosophy that we care about our customers. From our telephone
support to our product upgrades, we are convinced that our success depends on your success. We provide
powerful software tools, continually improve those tools, and provide helpful assistance with those
tools. It is as simple as that. Here is a summary of our unique services.
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| |
| IMPLEMENTATION SUPPORT |
| We have a dedicated staff with implementation expertise to get People-Trak installed and running. |
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| ASSIGNED CUSTOMER RESOURCE MANAGER |
| Once your initial implementation is complete, you will be assigned to a dedicated
customer resource manager who will be committed to your success and proficiency. |
| |
| STATE-OF-THE-ART TRACKING SYSTEM |
| Our customer resource managers utilize a powerful tracking system to keep track of
your contact information and all support related activities. |
| |
| ESCALATION PROGRAM |
| People-Trak has an escalation program for support issues that are beyond the scope
of your assigned customer resource manager. There are more experienced professionals just waiting to help. |
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| WEEKLY TIPS AND BEST PRACTICES |
| Using the latest email technology, our support program keeps you informed with weekly
emails that provide helpful tips, training lessons, special offers on new features, and best practices advice.
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| |
| PEOPLE-TRAK.NET |
| People-Trak.net is an extensive website developed specifically for our customers. You
can access the website directly from a menu option within People-Trak and use our auto-login feature to obtain
immediate access.
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| UPDATES AND UPGRADES |
| Your participation in our support program ensures that you will receive all product updates and
upgrades. We make minor updates to the product when necessary between major upgrades. These updates can be downloaded from People-Trak.Net and installed quickly and easily. Upgrades are performed approximately once every 18 months and include collected updates and significant enhancement to the product. All updates and upgrades are free to actively supported customers.
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| CUSTOMER
PARTICIPATION
PROGRAMS |
Our
customers
shape
our
products
through
support
feedback
and
special
programs.
Customers
who
maintain
active
technical
support
agreements
are
offered
the
chance
to
help
evaluate
People-Trak
products
and
review
pending
technology
by
participating
in
online
forums,
focus
groups
and/or
Beta
Programs.
In
exchange
for
your
time
and
effort
in
any
of
our
special
programs,
participants
may
receive
a
free
gift
or
discounts
on
products
and
services.
If
you
are
interested
in
participating,
you
will
be
required
to
complete
a
short
questionnaire.
All
information
will
be
kept
confidential;
we
only
use
your
information
to
determine
the
best
fit
for
your
company
in
one
of
our
programs. |
