Newsletter ~ January 31, 2011


Integration and Interfacing – Truth by Definition

In regard to HR and Payroll products, an interfaced solution is one that has two distinct products that work together to achieve a common goal. The products may not be from the same vendor, may not be in the same development language and may not run on the same platform.
While Technical Difference, Inc. has developed interfaces between People-Trak, a Windows based product developed in Visual Basic and other Windows based Payroll products such ADP®, PayChex®, Timberline® and many others. Read full article

We are pleased to announce the introduction of our “Meet the Features” Campaign, to remind our customers of some of the most important key features of their People-Trak system.

The first feature we are revisiting is our “Alerts” feature. We are offering a free 20 minute online demonstration of “Alerts” on March 15th.

People-Trak “Alerts” will allow you to set email reminders to launch automatically based on any date in your People-Trak system.

Please contact your Technical Resource Specialist to check appointment times, and enroll in the free demonstration.

We hope to see you in the meeting on March 15th!

What is an Account Manager?

An employee who serves as the primary point of contact between the customer and the company. The account manager works closely with the customer on an as-needed basis to ensure that proper customer service and technical support is provided and the highest level of proficiency with the product is achieved. Through a peer relationship, the account manager and the customer will review emerging product needs, training requirements, and support requirements.

What this really means for you…
We’ve implemented changes! Instead of one assigned account representative, you now have an entire team of resources working together to give you the best possible support. Your team includes the following:

• Account Manager: Oversees your continued progress with the software and communicates with you to assess your evolving needs in regards to support, product use and training.
• Technical Resource Specialists: Provides your first line of support for day-to-day assistance, ongoing education and technical trouble shooting.

• Trainer: Leads your People-Trak University trainings, conducts one-on-one trainings and schedules overviews on upgrades and feature enhancements in the software as needed.

• Sales Consultant: Assists in keeping you informed of ongoing promotions and conducts product demonstrations.

Although this is a new concept to People-Trak, this approach has already been successful. With the new year, we are branching out and trying new things in order to make you and your team more Visible, Viable and Valuable! Please do not hesitate to contact your assigned Account Manager; we are always open to hearing your feedback and suggestions.



25% OFF All Payroll Interfaces Through February 28, 2011

People-Trak has written interfaces to dozens of payroll and accounting products such as ADP, PayChex, CompuPay, Paychoice, Timberline, and many more.

Ask your Account Manager for more details.

Winner of the Kindle Wifi…

Thank you to all of the clients who completed our survey last week. The feedback was very much appreciated and will be put to use! 

The winner of the Kindle wifi is Bob Heyman A.V.P. of Aqua Finance.

Since 1986, Aqua Finance, Inc., (AFI) has provided financing programs exclusively to water treatment dealers. The company has recently branched out to serve other industries through its Dealer Financial Services division.
The AFI headquarters, located in Wausau, WI, employs over 250 people and provides immediate on-site credit decisions to dealers. All accounts are approved, funded, and serviced in-house.

On a personal note, Bob has been a client of ours for a number of years now. He has always been very easy to talk to, he has a wonderful sense of humor and its always a pleasure working with him. Outside of Aqua Finance, Bob gives back to his own community by participating in events to assist children in need. He has a huge heart and we’re glad to know him!

 Bob Heyman
A.V.P. of Aqua Finance, Inc.