An active Support contract grants you:
- Support – An assigned Representative, available via phone, email, or website
- Maintenance – Relevant software updates & upgrades
- Education – Free PTU training
About Training Credits
Each client on active support will receive six (6) training credits per year that can be applied or redeemed against People-Trak training services. Each credit is worth about one (1) hour of training services or about $100 in training service costs. The primary goal of the training credits program is to provide continuing education in People-Trak at little or no cost to you. It is our goal to offer a wide range of courses each training period (five weeks). These will be seminar style courses that will cover common/frequently requested subjects as well as advanced features. The courses will be offered over the web with a live instructor. Training credits are redeemed when enrollment is made. Attendance is not taken and thus enrollment cashes the credit whether you actually attend or not.
Training credits can also be used to complete standard training courses at a discount. For example, let’s say that you finally get the budget for a new assistant. You want the assistant to help with vital People-Trak functions, but your new assistant does not know People-Trak and you do not have the $995 fee in your budget. Well, if you can spring for $395, you can apply your six training credits and place your assistant into the next available class. Four weeks later, your assistant will be showing you how to use People-Trak more effectively!
Training credits do not carry over at the end of the year; you cannot save or accrue them. The goal, as indicated above, is to provide for continuing education so that you can use People-Trak effectively. It does little good to save your credits for three years so that you can eventually purchase a course, when you could have taken advantage of 18 separate short courses over the same period.
Q. Do training credits work with ALL training services?
A. Almost all. You cannot apply credits to courses where an instructor must travel such as regional training and training at your facility.
Q. Can I save training credits?
A. No, this is a “use them or lose them” program.
Q. What happens if I have training credits left toward the end of the year?
A. During the period between Thanksgiving and the start of the next year’s training cycle we will offer new and repeated “ad hoc” courses for which you can use your credits.
Q. What if I am out of credits and I want to take more classes?
A. All “ad hoc” courses will be available for a fee. Most one hour courses will run $100, or the value of a single training credit.
Q. Will the courses only be about power user subjects?
A. No. There will a mix of basic and advanced courses.
Q. Where can I find the schedule of courses to be offered?
A. The schedule is hidden in a secret room and you must have the key.
Q. How do I enroll in classes?
A. Courses will be made available on our Webex site at least a few weeks before they begin.