Employee Self-Service/Manager
Self-Service
Frequently Asked
Questions
1.
How is an ESS/MSS acessed?
2. What
information is needed to access the ESS?
3. Why
do I need an Employee Self-Service?
4. Will
Managers have access to reports?
5. Can
I post company wide information?
6. Can
I restrict access to fields, report, and screens?
7. Can
employees make changes without my knowledge?
8. Can
I restrict access to the ESS?
9. How
safe is the ESS?
1.
Q: How is an ESS/MSS accessed?
A: People-Trak’s ESS/MSS can be accessed through your Corporate
Intranet or the Internet. We recommend that your employees use
Version 5.0 or greater of Microsoft Internet Explorer, but any
browser that has Javascript and Cookies enabled will work fine.
2.
Q: What information is needed to access the ESS?
A: Employees and Managers will be required to enter a username
and password each time they visit the site. These are automatically
generated by People-Trak when an Employee is added and can be
changed at any time.
3.
Q: Why do I need an Employee Self-Service?
A: Our employee self-service capabilities will empower your employees
by allowing them to control their own information. In addition,
these same services will reduce the administrative burden of
your human resources department freeing them to focus on other
value added activities.
4.
Q: Will Mangers have access to reports?
A: Yes! Our Employee Self Service allows managers easy access
to information concerning their direct reports such as performance
reviews, training schedules, emergency contacts and much more.
5.
Q: Can I post company wide information on the ESS?
A: Yes! You can make reports available such as a telephone directory,
birthday list and any other reports that you can generate using
People-Trak. You can also customize some of the graphics and
text to suite your preferences.
6.
Q: Can I restrict access to fields, reports and screens?
A: Through the People-Trak ESS Administration Module, you can
turn on or shut off any of our screens and reports in the Personnel
Module. You can’t turn off individual fields.
7.
Q: Can employees make changes without my knowledge?
A: No! All request for changes to an employees record are first
filtered through their manager and then show up in your People-Trak
Inbox. There you have the option of posting the request with
just one mouse-click or rejecting the request and sending a message
back to the employee.
8.
Q: Can I restrict access to the ESS?
A: Yes! You can restrict access to the ESS by two different methods.
(1) You can set the "Enabled" flag for each user in
the ESS Administration Module that tells the system whether or
not to allow the employee to login. (2) You can set a list of
IP Addresses (computers) that are granted or denied access to
the ESS.
9.
Q: How safe is the ESS?
A: The unique combination of the username and password makes
the Employee Self Service as secure as any other Internet-based
application. Keep in mind that the security of the system depends
on keeping your password secret and regularly changing your password
to help prevent unauthorized access. You should change your password
every six months or so, or whenever you have reason to believe
that it may have been compromised. While you are in control of
the servers, People-Trak recommends that you use 128-bit encryption.
This adds to the security of the system by ensuring that your
username and password cannot be intercepted during the communications
between your browser and the ESS web site.
