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| SUPPORT SERVICES | Return to Top |
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People-Trak offers you a variety of support services bundled in our “technical support” program. All of our services are
centered on the philosophy that we care about our customers. From our telephone support to our product upgrades, we are
convinced that our success depends on your success. We provide powerful software tools, continually improve those tools,
and provide helpful assistance with those tools. It is as simple as that. Here is a summary of our unique services.
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| IMPLEMENTATION SUPPORT | Return to Top |
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We have a dedicated staff with implementation expertise to get People-Trak installed and running.
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| ASSIGNED SUPPORT REPRESENTATIVE | Return to Top |
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Once your initial implementation is complete, you will be assigned to a dedicated support representative who will be
committed to your success and proficiency.
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| STATE-OF-THE-ART TRACKING SYSTEM | Return to Top |
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Our support reps utilize a powerful tracking system to keep track of your contact information and all
support related activities.
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| ESCALATION PROGRAM | Return to Top |
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People-Trak has an escalation program for support issues that are beyond the scope of your assigned support
representative. There are more experience professionals just waiting to help.
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| WEEKLY TIPS AND BEST PRACTICES | Return to Top |
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Using the latest email technology, our support program keeps you informed with weekly emails that provide helpful tips,
training lessons, special offers on new features, and best practices advice.
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| PEOPLE-TRAK.NET | Return to Top |
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People-Trak.Net is an extensive website developed specifically for our customers. You can access the website directly
from a menu option within People-Trak and use our auto-login feature to obtain immediate access.
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| UPDATES AND UPGRADES | Return to Top |
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Your participation in our support program ensures that you will receive all product updates and upgrades. We make
minor updates to the product when necessary between major upgrades. These updates can be downloaded from People-Trak.Net
and installed quickly and easily. Upgrades are performed approximately once every 18 months and include collected updates
and significant enhancement to the product. All updates and upgrades are free to actively supported customers.
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