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After purchasing People-Trak you will be assigned to our “new customer support” program. The support representatives in this program are specialists in software implementation and are dedicated to getting your software installed and running, assisting you with the data conversion process, and ensuring that your basic education has been started.

This process begins with an interview between you and your new customer rep. The rep will go over an extensive checklist to determine which implementation issues are pertinent to your organization. Together you and your rep will create a schedule to complete all implementation tasks within 30 days. From that point forward, most of your meetings will be by appointment unless you have questions or some type of problem arises. The ratio of new customers to new customer reps is quite low. You will have plenty of undivided attention from your rep and a commitment to get you up and running as soon as possible.

Download a copy of our implementation checklist. (pdf format)

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