People-Trak - Products/After-Sales

HRMS Software Products

After-Sales Support

Annual Maintenance Agreement
The following information summarizes services provided for under the Technical Difference Annual Maintenance Agreement for the People-Trak product line.

1. Customer will receive unlimited telephone support via a toll-free 800 number. The unlimited support will be subject to the limitations and exclusions listed below. The minimum support hours shall be 7:00 AM to 5:00 PM Pacific Time Monday through Friday except for accepted business holidays. Upon prior arrangement support can be provided on Saturday.

2. Customer will receive all updates at no charge. An update is a change or set of changes made by Technical Difference to correct minor errors, provide minor enhancements, or to address changes in compliance legislation.

3. Customer will receive all upgrades at no charge. An upgrade is a substantial revision to the software that includes significant enhancements and features over and above the previous version. New documentation is typically required and is included at no additional charge.

Limitations and Exclusions
Technical Difference reserves the right to waive the unlimited support clause or to deny support under the following conditions:

1. Customer refuses to perform tasks requested by the support staff or will not provide materials necessary for support.

2. Customer is not competent to perform tasks requested by the support staff. In particular, on network installations, the customer must provide a qualified network administrator when requested.

3. Customer is monopolizing support services by attempting to perform extensive training via telephone or by allowing multiple members of the customer staff to call with the same questions.

4. Customer is found in breach of the license agreement.

5. Customer issues are outside of the scope of the product.

Prices and specifications subject to change without notice. California residents add Sales Tax. All prices in U.S. Dollars.